Refund Policy

1. Overview

At Accordo, we strive to provide excellent service and customer satisfaction. This refund policy outlines the circumstances under which refunds may be issued for our subscription services.

Important: This policy applies to all paid subscriptions and services provided by Accordo.

2. Refund Eligibility

2.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new subscribers. If you are not satisfied with our service within the first 30 days of your subscription, you may request a full refund.

2.2 Service Issues

Refunds may be issued in the following circumstances:

• Technical issues that prevent you from using the service for more than 48 hours
• Service outages that last longer than 24 hours
• Billing errors on our part
• Duplicate charges due to system errors

3. Refund Process

To request a refund, please follow these steps:

1. Contact our support team at [email protected]
2. Include your account email and subscription details
3. Provide a brief explanation of why you are requesting a refund
4. Allow 3-5 business days for processing

Note: Refund requests must be submitted within the applicable timeframes outlined in this policy.

4. Refund Processing

Once your refund request is approved:

• Refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method
• You will receive an email confirmation once the refund is processed
• Your subscription will be cancelled immediately upon refund approval

5. Non-Refundable Items

The following are not eligible for refunds:

• Subscriptions cancelled after the 30-day money-back guarantee period
• Usage-based charges that have already been consumed
• Third-party fees (payment processing fees, bank charges)
• Services that have been used extensively (more than 50% of the subscription period)
• Refunds requested due to change of mind after the guarantee period

6. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting support. Please note:

• Cancellation does not automatically entitle you to a refund
• You will retain access to paid features until the end of your current billing period
• Automatic renewals will be stopped upon cancellation
• You can reactivate your subscription at any time

7. Partial Refunds

In certain circumstances, we may offer partial refunds:

• Pro-rated refunds for unused portions of annual subscriptions
• Refunds for specific features that are not working as advertised
• Compensation for service interruptions (at our discretion)

8. Chargebacks and Disputes

If you initiate a chargeback or dispute with your payment provider:

• Your account may be suspended pending resolution
• We will work with you and your payment provider to resolve the issue
• Please contact us first before initiating a chargeback
• We may require additional documentation to process your request

9. Refund Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our service after changes constitutes acceptance of the updated policy.

10. Contact Information

For refund requests or questions about this policy, please contact us:

11. Legal Rights

This refund policy does not affect your statutory rights as a consumer. Depending on your jurisdiction, you may have additional rights under consumer protection laws that are not limited by this policy.